Privacy Policy

Thank you for visiting the website of 9110-7169 Québec Inc.
and reviewing its privacy policy (hereinafter referred to as the “Policy”).

9110-7169 Québec Inc., known for doing business under Massotherapie 13 & Osteopathie, whose head office is located at
202-720 Montgolfier, Laval, H7W 4Z2, Quebec, Canada
(hereinafter referred to as “9110-7169 Québec Inc.” or “we”).

By browsing our website www.masso13.com or using our systems or services,
you acknowledge that you have read and understood this policy and consent to the processing of your personal data
in accordance with it, where applicable.
If you do not agree with our policies and practices, you must cease using our platform.

  1. Objectives of the Privacy Policy  Respect for privacy and the protection of personal information are essential to us.
    Therefore, through this Policy, we aim to protect these in accordance with applicable laws.
    To ensure this protection, 9110-7169 Québec Inc. is committed to collecting, processing, and sharing information that can identify an individual only when the individual has consented to it, unless permitted or required by law, in which case consent will not be required.
    The Policy’s goal is to inform users about the reasons and methods by which 9110-7169 Québec Inc., or any person acting on its behalf, will collect and use their personal data.
    It is written in clear language to ensure users’ informed consent.
    For the purposes of this Policy, “personal information” refers to any information about an identifiable person or information that can identify a person.
    Where possible, we will anonymize, pseudonymize, and/or aggregate such data so that it no longer identifies an individual.
  2. Effective Date  This Policy applies as of September 22, 2023.
  3. Methods of Consent Collection  We are committed to obtaining consent before collecting an individual’s personal information.
    Consent may be explicit or implicit and may be provided directly by the person or by their authorized representative.
    We prefer to obtain explicit consent, whether verbally, electronically, or in writing.
    However, implicit consent may reasonably be inferred from a person’s actions or lack of action.
    For example, providing a name and address to receive a publication, or providing a name and phone number to obtain an answer to a question, is considered implicit consent for the collection of personal information.
    If we want to use personal information for a new purpose, we will describe the intended use and request consent again.
  4. Purposes of Data Collection The information collected is done in accordance with the purposes and objectives set forth in this Privacy Policy.
    Here are some reasons why we collect your personal information:

    • To provide products and services: We will collect and process the data necessary to fulfill our mission and contractual obligations.
    • To ensure and improve these products and services: Data collected during your interactions with our services may be used to analyze and improve the operation of our products and services.
    • To offer personalized products and services: The collection and analysis of data generated by your interactions with our services allow us to develop and create products and services that are relevant to better meet your expectations in terms of culture and entertainment, including adaptations for clients who need them.
    • To evaluate product and service performance: Data is collected to gather information on the advantages and disadvantages of our products and services, in order to evaluate and resolve them if necessary, including through surveys.
    • To protect the privacy of our users: The data collected helps verify the identity and protect the privacy of individuals who communicate with us by phone, electronically, or otherwise.
    • To meet legal obligations: Data is collected to comply with legal, regulatory, or international treaty obligations.
  5. Personal Information Collected  9110-7169 Québec Inc. may collect personal information in various forms but will do so only by lawful means and for necessary purposes that have been disclosed to you, as described in this Policy, or when permitted or required by law.
    The personal information collected, and its sensitivity, may vary depending on the context in which interactions occur between you and 9110-7169 Québec Inc.
    Therefore, we must inform you in advance about the nature of the personal information we use.
    We protect all personal information collected.Among the types of personal information that may be collected and used, we pay particular attention to:

    • Name and contact information: First and last name, email address, postal address, phone number, and other similar data used to communicate with you.
    • Identity verification: Passwords, password hints, and other security information used to identify you and access your account.
    • Demographic data: Information about you such as your age, sex, country, and communication language.
    • Payment data: Data necessary for processing your payments, such as your payment instrument number (e.g., credit card number) and related security code.
    • Interactions: Data related to your use of websites, platforms, and tools created. This includes data you provide to use the products, as well as data we generate (e.g., error reports).
    • Other data: Data provided when using our website, including data from Google Analytics.
  1. Data Processing Purposes  We collect personal information from the User for the following reasons:
    • Creating, using, and managing User accounts on our platform;
    • Establishing and maintaining a business relationship with the User;
    • Providing uninterrupted service;
    • Understanding the use of the platform;
    • Securing the platform;
    • Analyzing and improving the User experience;
    • Communicating with the User;
    • Developing, improving, marketing, or providing the platform and our products and services;
    • Sending offers and promotions tailored to Users (only via subscribed newletters);
    • Surveys, advertising, and promotional communications (only via subscribed newletters);
    • Maintaining backups of our databases and keeping records;
    • Preventing fraud;
    • Protecting the public and other Users;
    • Establishing, exercising, or defending legal actions, whether in judicial, administrative, or extrajudicial proceedings for the protection and assertion of our legal rights, your legal rights, and the legal rights of others;
    • Complying with applicable laws and regulations.
  2. Processing Methods  9110-7169 Québec Inc. places the utmost importance on the security of your personal information and is committed to processing it according to industry standards, only for the purposes for which it was collected, as described in this policy or in a specific notice.
    However, the absolute safeguarding of this information is impossible due to the inherent security limitations of transmitting data over the Internet.
    Thus, any information transmitted to us is done at the user’s own risk.
  3. Access and Control of Personal Information  9110-7169 Québec Inc. ensures that all personal information in its possession is accurate, current, and complete as necessary for the purposes for which it is used.
    You have the right to request access to your personal information for verification and to request corrections if it is inaccurate.
    If you believe that your personal information is inaccurate or wish to access it, you may make a request using the contact information provided at the end of this Policy.
    We will provide timely access to your personal information, subject to security verification.
    However, there may be circumstances where we cannot provide access, such as when access would lead to the disclosure of another person’s personal information and that person refuses to consent, or when legal restrictions apply.
    If such a situation arises, we will inform you of the reason we cannot provide access.
    If your request concerns data on third-party websites or platforms, please contact those third parties directly.
  4. Sharing of Personal Information with Third Parties  We do not share your personal information with companies, organizations, or individuals outside of 9110-7169 Québec Inc., except with authorized suppliers and partners who need access to the information for the purposes outlined in this policy and within its limits, and in the following cases:
    • With your consent.
    • For storage in cloud servers, in which case personal information may pass through third-party jurisdictions.
      Please note that we only use services from reputable companies with privacy policies.
    • For legal reasons: We may disclose personal information outside our company if access to such information is necessary to comply with applicable laws and regulations.

    9110-7169 Québec Inc. is committed to not selling or renting your personal information to any third party.

  5. Cookies and Similar Technologies9110-7169 Québec Inc. may use cookies, web beacons, invisible pixels, log files, or other technologies to collect certain personal information about visitors to our websites and recipients of our newsletters, invitations, and other communications.
    Cookies are small pieces of information transmitted by the server to the browser during a website visit and are used to uniquely identify the ongoing connection.
    This data may include information such as your IP address, browser type, browser version, pages viewed on our site, time and date of your visit, time spent on the site, and other statistics.
    Cookies are used primarily to retrieve browsing history and shopping cart data (e.g., ticket purchases) to facilitate the online browsing experience.
    It is important to note that activating the cookie option may, depending on the chosen configuration, allow other servers to install cookies on your system.
    You can set your browser preferences to notify you when cookies are present, giving you the option to accept or reject them.
    Please note that our website may contain links to third-party sites.
    This policy no longer applies when you leave our website, and 9110-7169 Québec Inc. is not responsible for the collection or processing of personal information by these third parties or external sources.
  6. Retention of Personal Information  Personal information collected by 9110-7169 Québec Inc. is stored in a secure environment.
    9110-7169 Québec Inc. has implemented appropriate measures to protect the confidentiality of personal information and prevent loss, theft, or unauthorized access, communication, reproduction, use, or modification, considering their sensitivity and intended purposes.
    Additionally, 9110-7169 Québec Inc. requires all employees, agents, or representatives to comply with this Policy.To ensure the security of User personal information, 9110-7169 Québec Inc. employs various measures, including:

    • SSL (Secure Sockets Layers) protocol;
    • Protected access to offices, servers, and computers;
    • Firewalls;
    • Use of password-protected data networks;
    • Confidentiality agreements with employees and collaborators;
    • Canadian server.

    9110-7169 Québec Inc. is committed to maintaining a high level of security by integrating the latest technological innovations to ensure the confidentiality of User transactions and protect personal data from unauthorized access, use, or disclosure.
    However, since no mechanism offers maximum security, there is always some risk when using the Internet to transmit personal information.
    If a password is used to protect the User’s account and personal information, it is their responsibility to ensure it remains confidential.
    Personal information will not be retained beyond the purposes for which it was collected.
    9110-7169 Québec Inc. complies with the retention periods set out in the Privacy Protection Act.
    Personal information is retained as long as it is useful for the purpose of its collection.

Other Terms and Conditions Accompanying This Policy

Anti-Spam

9110-7169 Québec Inc. complies with the requirements of the Canadian Anti-Spam Legislation (CASL).
The user understands that they may expressly or tacitly consent to receive messages from 9110-7169 Québec Inc.
To unsubscribe from our electronic communications mailing list, simply click the “Unsubscribe” button at the bottom of our emails.
Please note that each time we send you an email, we provide the option to unsubscribe from our mailing list.

Automated Decision-Making

9110-7169 Québec Inc. does not process any personal data automatically, and we do not use your personal data for automated decision-making purposes.

Applicable Law

This Policy is governed by the applicable laws of Québec and Canada.
These laws apply without regard to any conflict of laws principles.

Severability

Each provision of this Policy constitutes a distinct and independent part, so that if any provision is held by a court to be invalid or unenforceable, the validity of the remaining provisions will not be affected, nor will their enforceability.

SMS

By opting in to receive SMS messages from 9110-7169 Québec Inc., you agree to these Terms and Conditions (Terms).

SMS Messaging Service  By providing my phone number, I consent to receive SMS text messages from 9110-7169 Québec Inc. for account notifications and customer care messages. Message and data rates may apply.

Message Frequency  Frequency varies and is directly related to the frequency of your appointments with us and your customer service needs. Carriers are not liable for any delays or undelivered messages.

Message and Data Rates  Message and data rates may apply based on your mobile carrier’s terms.

Privacy Policy  Your information will be handled in accordance with the Policy.

Cancellation/Opt-Out Instructions  You can opt out of receiving SMS messages at any time by replying STOP to any message we send you. After you opt out of text messaging, you will receive one additional message confirming your request has been processed.

Help/Customer Support  Text the word HELP for support. You may also contact us directly at info@masso13.com or 450-686-9913.

Opt-In Instructions Use the contact form to opt-in by checking the YES box or send START or YES directly to 450-686-9913.

Liability  We are not responsible for any charges, errors, or delays in SMS delivery or undelivered messages caused by your carrier or third-party service providers.

Data Usage  We use your data solely for the the purpose mentioned on our website contact page, so you might receive messages related to account notifications and customer care messages.

Data Security  We protect your data with secure storage measures to prevent unauthorized access.

Data Retention  We retain your information as long as you are subscribed to our SMS service. You may request deletion at any time.

Non-Sharing Clause  We do not share your data with third parties. 9110-7169 Québec Inc. will not sell, rent, or share the collected mobile numbers. We are committed to not transferring your personal data to external organizations without your explicit consent, except as required by law or as necessary to provide our services.

    1. Changes to This Policy  We occasionally update this Policy.
      Continued use of the Platform constitutes the User’s agreement to this Privacy Policy and its updates.
      If we make significant changes to how we process users’ personal data, we will notify you via email at the address provided in your account or via a notice on the Platform’s homepage.
      However, when the Consumer Protection Act applies, 9110-7169 Québec Inc. will notify Platform Users thirty (30) days prior to the effective date of any modifications to this Policy.
      If the User disagrees with these changes and wishes to terminate the contract, they will have up to thirty (30) days after the effective date of the changes to send notice to 9110-7169 Québec Inc. and resolve their obligations with 9110-7169 Québec Inc. without any cost or penalty.
    2. Compliance Officer  Please contact our privacy officer for more details regarding the retention periods of specific personal information.
      Nathalie Paterakis
      Email: info@masso13.com
      Phone: 450 686-9913