When you make an appointment, you are making a commitment to the therapist and other clients. This commitment includes that you will be there at the time and on the day requested. If you cancel too close to the time of your appointment, your therapist is penalized and you have deprived another client of an appointment at that time. For these reasons, if you need to cancel an appointment, we ask that you do so at least 24 hours in advance. If you do not respect this policy, a fee of 50% of the scheduled treatment price will be applied*.
(100% of the scheduled treatment rate could be applied if the situation is repetitive) *Exceptions may apply (eg: COVID
Thank you for your support and understanding